TANOA GAMING LIMITED IS FULLY LICENSED AND REGULATED IN VANUATU TO PROVIDE INTERACTIVE GAMING SERVICES
1. Definitions
- Scope.
The following definitions shall apply for the purposes of these Terms and Conditions (the "Terms") and shall govern your use of the Services provided by Tanoa Gaming Limited (hereinafter referred to as the "Company"). The Company may provide such Services from time to time through:
(a) The website at www.M88.com;
(b) Any other website operated by the Company (collectively, the "Websites"); and/or
(c) Any related applications or Software (the "Services").
These Terms are intended to be read in conjunction with the applicable gameplay rules, general betting rules (collectively, the "House Betting Rules"), and any other specific terms and conditions governing the use of the Services, Software, and access to the Websites, as may be issued by the Company from time to time.
- Defined Terms.
For the purposes of these Terms, the following words and expressions shall have the meanings set out below:
(a) "Application" means software installed on Devices operating on Apple iOS or Android OS (including any subsequent updates, upgrades, or enhancements released from time to time).
(b) "Bet" or "Betting" includes, without limitation, wagering, gaming, and gambling conducted in relation to any and all Services offered through the Websites.
(c) "Device(s)" means any application access devices used for participation in the Services, including, but not limited to, personal computers, laptops, mobile phones, tablets, personal digital assistants, PDA phones, and mobile devices operating on Apple iOS or Android OS.
(d) "Player Account" means a single, personal account registered and maintained with the Company by an individual, limited to one account per household address, and used for participation in Betting.
(e) "Software" means any software, computer program, data file, or other content (including user-related information) provided by the Company and required to be installed on a Device in order to access, use, and participate in the Services.
(f) "Sportsbook" means the internet gaming system operated by the Company and accessible through the Websites under the section entitled "Sportsbook," together with all related services and online gaming activities offered therein.
2. Acceptance
- Agreement to Terms.
By:
i. Clicking the "SIGN UP!" or "REGISTER" button; and/or
ii. Checking the verification box next to the statement:
"By submitting this application, I verify that I am of legal age and that my activities on this website do not contravene the laws of my jurisdiction. I also accept all Terms and Conditions and the Privacy Policy by submitting this application,"
You expressly acknowledge and agree that:
(a) You have read, understood, and accepted these Terms in their entirety;
(b) You accept and agree to the policies and practices set out in the Company's Cookies Policy; and
(c) These Terms constitute a legally binding agreement (the "Agreement") between you and Mountain Breeze Limited (the "Company") governing your access to and use of the Services. - Rejection of Terms.
If you do not agree with any provision of these Terms, you must not:
i. Click the "SIGN UP!" or "REGISTER" button;
ii. Check the verification box; or
iii. Access, use, download, or install any part of the Services or Software.
3. Modification
- Right to Amend.
The Company reserves the exclusive right, at its sole discretion, to amend, update, or modify these Terms and the House Betting Rules (or any part thereof) from time to time. - Effective Date.
Any such amendment, update, or modification shall take effect upon publication on the Websites. Your continued access to, use of, or participation in the Services after such publication shall constitute your binding acceptance of the amended, updated, or modified Terms and House Betting Rules. - Duty to Review.
You acknowledge and agree that it is your sole responsibility to review the Terms and the House Betting Rules periodically to ensure that you are aware of the most current version. - Courtesy Notice.
The Company may, but shall not be obliged to, provide notice of such amendments, updates, or modifications. Any such notice, if provided, shall be deemed given solely as a matter of courtesy and shall not impose any legal obligation on the Company.
4. Information and Intellectual Property
- Ownership of Information.
All information, materials, and data provided or otherwise made available to you through the Websites, the Services, the Software, or any Device, or generated and/or collected thereby, including but not limited to marketing programs and materials, results, statistics, sporting data and fixture lists, odds, betting figures, text, graphics, video and audio content, and any other related information (collectively, the "Information"), shall remain the exclusive property of the Company, its licensors, transferees, assigns, and/or other relevant rights holders. Such Information is licensed to you solely for personal, non-commercial use in accordance with these Terms. - Restrictions on Use.
Except as expressly permitted under these Terms, you shall not, by any means or in any manner, adapt, copy, modify, reproduce, store, distribute, display, publicly perform, broadcast, publish, transmit, sell, rent, lease, sublicense, or otherwise make available the Information to any third party, whether through another website, online service, bulletin board, or by any other media or Device, without:
i. the prior written consent of the Company; or
ii. in the case of third-party materials, the prior written consent of the relevant rights holder. - Intellectual Property Rights.
i. The Software, the Services, and the Information provided through the Websites and/or Devices are protected by copyright, trademark, and other intellectual and proprietary rights.
ii. All rights, title, and interest in and to the Software, the Services, and the Information are owned by, licensed to, and/or controlled by the Company and/or its licensors.
iii. You acknowledge and agree that no rights, interests, or licenses are granted to you in relation to the Software, the Services, or the Information, other than the limited rights expressly provided under these Terms (including Clause 9.2).
5. Conditions of Use
- Lawful Use.
As a condition of accessing and using the Services, you represent, warrant, and undertake that you shall not use the Websites, the Services, the Software, and/or the Information for any unlawful purpose under applicable law or prohibited by these Terms. - Prohibited Jurisdictions.
Residents of the following jurisdictions (including their territories) are strictly prohibited from participating in betting and/or gambling activities through the Services: Philippines, Cambodia, Germany, Australia, Taiwan, the United States of America, Singapore, Hong Kong, United Kingdom, France, Guadeloupe, Guyana, Martinique, and Réunion.
i. Under Singapore law, the provision of the Websites, Services, and/or Software to residents of, or users physically located within, Singapore is prohibited.
ii. Such users shall be denied access to the Websites in their entirety. - User Warranties.
Without limiting the generality of the foregoing, and in addition to all other representations and warranties set forth in these Terms, you further warrant, represent, and undertake that:
i. You will not access or use the Services while physically present in a prohibited jurisdiction.
ii. You are acting solely on your own behalf and in your personal capacity.
iii. You have full legal capacity to enter into binding contracts.
iv. You are not diagnosed or classified as a compulsive gambler and have not had a Player Account previously terminated by the Company.
v. You are of Legal Age, defined as:
(a) eighteen (18) years of age; or
(b) the age of majority prescribed by applicable law in your jurisdiction, whichever is greater.
vi. You fully understand and accept the risk of financial loss inherent in the use of the Services.
vii. You are not depositing funds originating from criminal, unlawful, or unauthorized activities.
viii. You will not engage in, or permit any third party to engage in, unlawful activities including but not limited to money laundering.
ix. You will maintain the strict confidentiality and security of your account credentials and notify the Company immediately in the event of compromise.
x. You remain solely responsible for all activities under your Player Account, whether or not authorized by you.
xi. You will not interfere with the availability, functionality, or operational performance of the Services.
xii. You will not solicit or attempt to obtain information relating to other users.
xiii. You will not upload or distribute files containing malicious code.
xiv. Your use of the Services is not illegal under applicable law or contractual restrictions binding upon you.
xv. You will not use automated devices, bots, spiders, or other mechanisms to interfere with the Services.
xvi. You will not post or transmit any unlawful, offensive, or defamatory content through the Services.
xvii. You are not an officer, director, employee, consultant, affiliate, or agent of the Company, nor a relative or housemate of such persons.
xviii. You will not interfere with other users' enjoyment of the Services or engage in unsolicited messaging or spam.
xix. You acknowledge that the Company's Random Number Generator ("RNG") determines the outcome of all games and that the game server result is final.
xx. You agree that all financial transactions shall be processed by the Company or its authorized payment processor.
xxi. You are solely responsible for maintaining the equipment, Devices, and internet connection required to access the Services.
xxii. You will not commit any act or engage in conduct that may damage the Company's reputation.
xxiii. All information you provide is accurate, current, and complete.
xxiv. You are not colluding, attempting to collude, or intending to collude with other players.
xxv. The payment card details you provide belong to you and have not been reported lost or stolen.
xxvi. You have not previously held a Player Account suspended or terminated by the Company or another operator.
xxvii. You will not provide false, inaccurate, or misleading information. - Legal Age Compliance.
i. It is a criminal offence in certain jurisdictions for individuals under the Legal Age to access or use the Services.
ii. If the Company cannot verify that you meet the Legal Age requirement, it reserves the right to suspend or close your Player Account and take any further action it deems appropriate. - Breach of Conditions.
Failure to comply with any of the conditions set forth in this Section may, depending on severity, result in corrective or restrictive measures, including but not limited to:
i. Adjustments to betting limits;
ii. Delays in withdrawals;
iii. Suspension or termination of the Player Account;
iv. Forfeiture or recovery of winnings;
v. Recovery of costs incurred by the Company; and/or
vi. Permanent exclusion from the Services. - Responsible Gaming.
i. The Company is committed to promoting responsible gaming and providing a safe and fair environment for all users.
ii. Users may set deposit limits, betting limits, session time limits, or request temporary or permanent self-exclusion in accordance with the Company's Responsible Gaming Policy.
iii. The Company reserves the right to take proactive measures, including account suspension or permanent closure, where it reasonably believes continued access may cause harm.
iv. Users acknowledge sole responsibility for their own gaming activity and agree to use the tools and resources provided by the Company to manage play responsibly.
v. Further information, guidance, and support resources relating to responsible gaming are available in the Responsible Gaming Policy and on the Websites. Users are encouraged to seek independent professional assistance if needed. - Prohibition on Monastic Participation
In accordance with principles of public morality and applicable regulatory standards, persons who are ordained monks, members of monastic orders, or otherwise under religious vows of abstinence from gambling-related activities shall be expressly prohibited.
6. Mobile Applications
- Scope.
The provisions of this Section apply when the Services are accessed through mobile Devices, in addition to the conditions set forth in Section 5 (Conditions of Use). - Access and Charges.
i. The Company currently provides its mobile Services through the Application free of charge; however, users acknowledge that carrier charges, including text messaging, roaming, and data fees, may still apply.
ii. Users accept sole responsibility for any such charges incurred through their Mobile Provider.
iii. Where the user is not the bill payer for the Device, it shall be assumed that the user has obtained the bill payer's consent. - Application Use.
i. The Application enables access to functionalities available on the Websites, and such access is governed by these Terms.
ii. Users acknowledge that the terms of agreement with their mobile network providers ("Mobile Providers") shall continue to apply when using the Application. - Availability and Support.
i. The Application is made available for handheld Devices running Apple iOS and Android OS.
ii. The Company shall use reasonable efforts to ensure availability of the Application at all times; however, quality and availability may be affected by factors outside the Company's reasonable control.
iii. The Company, its affiliates, and subcontractors shall not be liable for unavailability of the Application, delays, download failures, or any communication system failures.
iv. The Company shall not be responsible for support or maintenance services relating to the Application, unless expressly required by law. - Technical Requirements.
i. In order to access and use the Application, users must have a compatible Device, internet access, and meet the minimum specifications ("Software Requirements").
ii. Minimum supported operating systems are:
• Android 8 (API Level 26) Oreo for Android Devices; and
• iOS 15 for Apple Devices.
iii. Supported application languages are English, Bahasa Indonesia, Simplified Chinese, Vietnamese, and Thai. Japanese and Korean may be supported in future updates. - Updates.
The Application may be updated or upgraded from time to time by the Company to add new functions, features, or services, or to maintain compatibility with evolving Software Requirements.
7. Registration, Player Accounts, And Membership
- Membership Application.
(a) To access and use the Services, you must complete a membership application ("Membership Application") through the Website(s) or Application.
(b) Your Membership Application shall include all requested information, including your full name, sources of funds, relevant bank account details, card numbers, and residential address.
- Accuracy of Information.
(a) You represent, warrant, and undertake that all information provided in your Membership Application is true, accurate, and complete in all respects.
(b) You agree to promptly notify the Company of any changes to such information.
(c) You further acknowledge and agree to comply with the Responsible Gaming obligations set out in Clause 5.6 of these Terms. - Confidentiality and Data Processing.
(a) The Company shall take reasonable and appropriate measures to keep your personal information confidential and process it in accordance with the Company's Privacy Policy (as amended from time to time).
(b) Personal information will only be disclosed as required by law, regulation, court order, or by competent regulatory, gaming, or law enforcement authorities.
(c) Notwithstanding the foregoing, you consent to the Company disclosing or transferring your information to payment processors, settlement service providers, financial institutions, or other third parties to the extent necessary for the provision of Services or compliance with legal obligations. - Compliance with Laws.
It is your sole responsibility to ensure that your use of the Websites, Software, Information, or Services is not prohibited by applicable laws or regulations in your jurisdiction. - Verification and Security Checks.
(a) The Company reserves the right to request further evidence of identification and age, including but not limited to notarised identification documents and copies of debit/credit cards.
(b) The Company may confirm your name and address through postal verification or other security checks.
(c) By accepting these Terms, you consent to the collection, processing, and storage of results of such verification checks. - Company Discretion.
The Company reserves the right, at its sole discretion, to reject any Membership Application without providing reasons. - Player Protection Measures.
For your protection:
(a) Only websites displayed on the Company's official live chat or announcement pages shall be deemed official websites. The Company shall not be responsible for access through fraudulent or "phishing" websites.
(b) Official Company emails shall not contain hyperlinks to log-in pages or webpages soliciting personal information.
(c) The Company will never request disclosure of your password, PIN, or security code via telephone or email. - Multiple Accounts.
(a) Each player is permitted to open only one Player Account.
(b) If multiple accounts are discovered, the Company reserves the right to:
i. treat such accounts as a single joint account;
ii. void winnings;
iii. refund deposits (less any void winnings);
iv. terminate additional accounts; and/or
v. terminate this Agreement. - Dormant Accounts.
(a) A Player Account that contains funds but remains unused for six (6) months or more shall be deemed a "Dormant Account."
(b) The Company may deduct a monthly administrative fee ("Administrative Fee") of US$5.00 (or equivalent in another currency) from Dormant Accounts until the balance is reduced to zero.
(c) A Player Account will cease to be a Dormant Account once it is utilized by the player through wagering, depositing, or withdrawing funds.
8. Placement of Bets and Bet Acceptance Procedure
- General Acceptance.
The Company accepts bets for games, sports, and other events advertised on the Website(s) or through the Device(s). All bets are subject to these Terms and the relevant House Betting Rules.
(a) If a manifest error, mistake, or incorrect participant listing occurs, all related bets shall be void.
(b) In the event of any malfunction to the Company's system, the Company reserves the right to void any and all bets placed. - Discretionary Refusal.
The Company may, at its sole discretion, refuse all or part of any bet without providing reasons. - Permitted Method of Betting.
(a) Bets are only valid if made through the Website(s) and/or Device(s).
(b) Bets attempted by post, email, fax, or otherwise are invalid and void, regardless of outcome.
(c) The Company may suspend or close your account if it suspects cheating, hacking, or manipulation. In such cases, winnings and balances may be forfeited.
(d) Any form of "abnormal bets," including use of bots, scripts, or emulators, shall be void, and accounts involved may be terminated. - Authentication.
A bet is valid only if:
(a) your username and password are correctly entered; and
(b) sufficient funds exist in your Player Account. - Player Responsibility.
You are liable for all transactions conducted using:
(a) your name;
(b) your Player Account number; or
(c) your username and password — whether authorized by you or not.
Players must also comply with Responsible Gaming provisions to ensure minors do not access account details or play with real money. - Irrevocability.
Once accepted, bets cannot be cancelled, revoked, or changed. - Transaction Logs.
All bets are recorded in the Company's transaction log, which is conclusive evidence of transactions and timing. - Valid Acceptance.
A bet is deemed accepted when a transaction ID is displayed on your screen and reflected in your history. - Timing.
(a) No bets may be placed after an event has commenced or where the outcome is already known.
(b) If mistakenly accepted, such bets are void.
(c) "In-play" or "half-time" bets are permitted unless otherwise stated. - Start Times.
Advertised start times are informational only. Bets mistakenly accepted after commencement may be voided. - Determination of Results.
(a) Event results are settled on the day of conclusion, per House Betting Rules.
(b) Later overturned or protested results are not recognized. - Venue Changes.
If an event venue is changed, all bets on the original venue are void. - Odds and Lines.
(a) Odds, lines, and handicaps may fluctuate until the time of acceptance.
(b) If a manifest error, mistake, or failure results in an incorrect line/odd, the bet (or affected part) shall be void. - Prohibited Bets.
The Company will not accept simultaneous duplicate bets on the same event. - RNG Determinations.
You accept that card shuffling, game outcomes, and random events determined by the Company's RNG are final and conclusive.
9. Software Licence
- Ownership.
The Software made available via the Website(s) or Device(s) remains the sole property of the Company and/or its licensors. You do not acquire any ownership rights. - License Grant.
You are granted a limited, personal, non-exclusive, non-transferable, and revocable license to install and use the Software, provided that:
(a) it is installed only on your primary Device(s); and
(b) it is used solely to access the Services. - Restrictions.
You may not, and must not permit others to:
(a) install or load the Software onto a server or make it available via networks or online services;
(b) distribute, sub-license, rent, lease, transfer, or assign the Software;
(c) allow another person to use the Software;
(d) use emulators, create access methods, or otherwise allow third-party use;
(e) reverse engineer, decompile, disassemble, modify, or create derivative works from the Software or source code;
(f) alter or reproduce user documentation; or
(g) bypass, interfere with, or attempt unauthorized access to the Company's security systems. - Intellectual Property.
The Software and related documentation are protected by copyright, trademark, and trade secret laws. Except for the license granted, you acquire no rights or interest. - Termination of License.
Upon termination of this Agreement, your license is automatically revoked, and you must uninstall the Software. - Disclaimer.
The Software is provided "as is" without warranties of any kind.
(a) The Company disclaims implied warranties of merchantability, fitness for purpose, or non-infringement.
(b) The Company does not warrant uninterrupted, error-free, or virus-free operation.
(c) In the event of errors affecting settlement or other features, the Company may void related games, suspend access, and take corrective measures. - Risk and Liability.
(a) You load and use the Software at your own risk.
(b) The Company is not liable for any loss or damage - Security.
(a) The Company uses encryption for usernames, passwords, and sensitive information.
(b) Any attempt to bypass security may result in immediate account termination and referral to authorities. - Private Use Only.
The Services are for personal use only. You may not use another person’s account or payment method, nor allow third parties to use yours.
10. Settlement of Transactions
- Name Verification.
(a) When using a credit or debit card, the cardholder's name must match the Name provided in the Membership Application.
(b) The Company may refuse to settle a transaction if a discrepancy exists. - Payment Responsibility.
(a) You are fully responsible for paying all monies owed to the Company and/or other players.
(b) You agree not to initiate charge-backs, denials, or reversals of payments.
(c) You will reimburse the Company for all charge-backs, reversals, or associated expenses.
(d) The Company may, at its sole discretion, restrict services or payments to certain users or card types. - Maximum Winnings.
(a) Sportsbook bets are limited to a maximum payout of USD 180,000 (or equivalent) or the maximum by individual bet type, whichever is lower.
(b) Other bets are limited to a maximum payout of USD 600,000 (or equivalent) or the maximum by individual bet type, whichever is lower. - Exclusion of Stake.
All winnings are exclusive of the bet amount, which should be factored in when placing bets. - Erroneous Credits.
(a) Winnings credited in error do not create liability for the Company.
(b) The Company may void such transactions retrospectively.
(c) You must notify the Company immediately if funds are credited in error. - Taxes and Levies.
You are solely responsible for payment of any taxes, fees, or levies applicable to your winnings.
11. Funds paid to the Provider not held as a Fiduciary of Trustee
- Relationship of Parties.
(a) Payments made to the Company for bets or games do not create any fiduciary duty, trust, or similar obligation.
(b) Such funds are deemed debts owed to you by the Company, subject to these Terms and the Withdrawal Procedures.
12. Collection of Winnings
- Crediting and Withdrawal.
(a) Winnings are credited to your Player Account.
(b) Withdrawals are permitted only by the registered account holder.
(c) Verification, including proof of identity and ownership of the payment method, may be required to the Company's reasonable satisfaction. - Method of Withdrawal.
(a) Where possible, winnings may be credited back to the original payment method.
(b) If unavailable, the Company will endeavor to process withdrawals to an alternative method owned by the account holder, subject to proof of ownership. - Turnover Requirement.
A minimum turnover of 1× the deposit value is required before withdrawal. - Charges and Costs.
(a) All bank charges incurred from transactions shall be borne by you.
(b) The Company may deduct such charges from your winnings or Player Account. - Compliance and Security.
(a) Withdrawals may be processed by alternative methods if necessary to comply with laws or for security.
(b) Processing times may vary depending on banking or payment networks. - Investigations.
(a) Where fraud, bonus abuse, or irregularities are suspected, the Company may withhold withdrawals until investigations conclude.
(b) Accounts under investigation may be frozen without notice. - Withdrawal Limits.
(a) Daily limits apply and may vary by payment method, country, currency, or VIP level.
(b) The Company may amend such limits at its discretion.
(c) For net winnings exceeding USD 100,000 within 24 hours, withdrawals may be paid in instalments. - No Interest.
No interest accrues on balances or delayed withdrawals.
13. Refund Policy
- General Rule.
No refunds are provided where deposits have been used to wager, including use of bonus funds. - Verification.
(a) Refunds or reversals may be withheld pending account verification.
(b) You must provide valid identification or proof of ownership when requested.
(c) Failure to provide documentation within two (2) days may result in denial of refund and suspension of the account. - Timing of Requests.
(a) Refund requests must be made within twenty-four (24) hours of the transaction, or
(b) within thirty (30) days if unauthorized access by another person (including a minor) is alleged. - Refund Limitations.
(a) Refunds cannot exceed the available unused balance of the account.
(b) Requests must comply with Clause 13.3. - Processing.
(a) Refunds, if approved, will be issued as soon as reasonably practicable.
(b) Processing times depend on the payment method, typically one to five (1–5) business days.
14. Promotions and Bonuses
- Applicability.
(a) Promotions, bonuses, and special offers are subject to these Terms and any promotion-specific terms.
(b) The Company may suspend, withdraw, or amend any promotion at its discretion. - Abuse of Promotions.
(a) If the Company reasonably suspects abuse or attempted abuse, it may block, suspend, or withdraw bonuses.
(b) Abuse includes but is not limited to multiple claims per household, tampering, or rule violations. - Bonus Removal.
Bonuses are removed upon transfer of winnings out of the Player Account. - Crediting of Points.
(a) Promotional points are credited within one (1) business day, or
(b) for period-based bonuses, on the first business day after the relevant period. - One-Per-Household Rule.
Promotions may only be claimed once per: (a) person; (b) household or address; (c) email; (d) payment method; or (e) shared device environment (library, workplace, university, etc.). - Combination Restrictions.
Promotions cannot generally be combined, unless specifically stated. - Collusion and Fraud.
(a) The Company may void bets from individuals or groups acting in collusion.
(b) Funds in related Player Accounts may be confiscated immediately. - Intended Use.
(a) Promotions are for recreational players only.
(b) Professional players or those abusing the system may have bonuses revoked, rollover increased, or privileges withdrawn.
(c) Abuse includes but is not limited to cashing out and redepositing, or self-referrals.
15. Indemnity
- Player Indemnity.
You agree to indemnify and hold harmless the Company and its affiliates, shareholders, officers, employees, agents, and licensors from any loss, damage, liability, cost, or expense (including legal fees) arising from:
(a) your access to or use of the Website(s), Services, or Software;
(b) your breach of these Terms or the House Betting Rules; or
(c) any violation of law or rights of third parties by you.
16. Disclaimers and Specific Warnings
- Risk Acknowledgement.
Betting and participation in the Services are entirely at your own choice, judgment, discretion, and risk. By using the Services, you acknowledge that you do not find the Services, Website(s), or Information to be offensive, objectionable, or unfair. You further acknowledge that:
(a) some jurisdictions have not addressed the legality of online gambling, while others have expressly prohibited it; and
(b) the Company does not intend or permit access to its Services, Website(s), or Information where such access is unlawful.
The availability of the Services shall not be construed as an offer, solicitation, or invitation to use the Services in any jurisdiction where such use is illegal. Compliance with the laws applicable to you is solely your responsibility, and the Company makes no representation that the Services, Software, Website(s), or Information comply with your local laws. - "As Is" Basis.
The Services, Software, Website(s), and Information are provided strictly on an "as is" and "as available" basis. Except as expressly stated herein, the Company makes no representations, warranties, or undertakings of any kind, whether express or implied (including but not limited to merchantability, fitness for purpose, accuracy, timeliness, security, or uninterrupted availability). - System/Communication Errors.
In the event of system or communication errors relating to Player Account settlement or any other elements of the Services, the Company shall not be liable for any resulting loss or damages and reserves the right to void any bets or transactions affected by such errors. - Third-Party Responsibility.
The Company disclaims all liability for any damages, loss, or expense arising in connection with your use of services provided by third parties (including broadband providers, telecommunications operators, and payment processors). The Company shall not be responsible for any failure, delay, or breach by such third parties. - Limitation of Liability.
To the maximum extent permitted by law:
(a) the Company, its affiliates, partners, officers, employees, and agents shall not be liable for any direct, indirect, consequential, or special damages, including economic loss, arising out of your use of the Services, Website(s), Software, or Information; and
(b) the Company's total liability to you in connection with any bet placed shall not exceed the amount of such bet. - Reliance on Information.Any Information provided is for reference purposes only, may be subject to revision or modification, and shall not constitute advice or a binding representation.
- Fair Allocation of Risk.
You acknowledge and agree that these disclaimers represent a fair allocation of risk between the parties, taking into account the value of consideration provided by you. - Disputes.
If you have any dispute regarding the outcome of a game or event, you must submit a written complaint to the Company within fourteen (14) days of the disputed result. In the event of any discrepancy between results displayed on your Device and those recorded in the Company's transaction logs, the Company's certified transaction logs shall prevail as conclusive evidence. - Records and Dispute Resolution.
The Company undertakes to provide fair and timely dispute resolution without undue cost or burden. Transaction records are retained for a minimum of five (5) years and shall be made available to the relevant dispute resolution authority upon request. - Inter-Player Transfers.
Money transfers between Player Accounts are strictly prohibited in accordance with the Company's anti-money laundering policies. Any detected transfers (including "chip dumping") may be reversed, and the relevant Player Accounts may be suspended or terminated, with balances (including deposits and winnings) subject to forfeiture. - Betting Syndicates.
Players may not collude or operate in syndicates to gain unfair advantage, bonuses, or winnings. If multiple accounts are linked to such activity:
(a) the accounts may be consolidated;
(b) an administrative fee may be applied;
(c) payouts may be refused; and
(d) wagers placed to exploit bonuses may be voided.
17. Reservation of Rights, Termination, Player Account Closure or Service Suspension
- Grounds for Suspension or Termination.
In addition to all other rights available to the Company under this Agreement, the Company reserves the right, in its sole discretion, to void any winnings, forfeit any balance in your Player Account, terminate this Agreement, and/or suspend or deactivate your Player Account if the Company has reasonable grounds to believe or establishes any of the following:
(a) You have more than one active Player Account with the Company;
(b) Your registered name does not match the name on the credit/debit card(s) or other payment accounts used for deposits;
(c) You participate in a Company promotion and withdraw before fulfilling the stated requirements;
(d) You provide false, incorrect, or misleading registration information;
(e) You fail or neglect to provide requested identification information;
(f) You are not of Legal Age;
(g) You access or participate in the Services from a jurisdiction where participation is prohibited by law;
(h) You initiate or procure a "chargeback" or deny any transactions/deposits made to your Player Account;
(i) You deposit funds originating from criminal, illegal, or unauthorized activities;
(j) You cheat, attempt to cheat, or employ artificial intelligence, bots, or automated systems designed to defeat the Company's systems, or collude (or attempt to collude) with other players to defraud the Company or other users;
(k) You allow or permit another person to use your Player Account;
(l) You fail to comply with any provision of these Terms;
(m) The Company becomes aware that you have played on another online gaming site under any of the prohibited circumstances set out in this Clause; or
(n) You fail to disclose that you are located in any restricted jurisdiction, including but not limited to the Philippines, Taiwan, United States of America, Singapore, Hong Kong, United Kingdom, France, Guadeloupe, Guyana, Martinique, and Réunion. - Reinstatement of Services.
Where the Services are suspended and/or your Player Account is deactivated under Clause 17.1, reinstatement or reactivation shall occur only after you have taken corrective action (if capable of remedy) and the Company has verified such rectification to its full satisfaction. - Rights upon Suspension or Closure.
When a Player Account is suspended or closed, the Company reserves, in its sole discretion, the right to:
(a) Refuse registration of any new applicant;
(b) Refuse to accept any wager;
(c) Change, suspend, remove, modify, or add any game or tournament;
(d) Conduct inquiries, including credit checks, with third-party institutions, based on the information you have provided;
(e) Withhold any payout or winnings until the identity of the winning person is verified to the Company's satisfaction;
(f) Require you to provide a notarized ID or equivalent certified ID to confirm identity, in accordance with applicable law;
(g) Disclose your personal information to third parties in accordance with the Company's Privacy Policy; and
(h) Withhold payouts or winnings and, if necessary, lawfully collect amounts owed, if the Company suspects fraud, fraudulent activity, or chargebacks. For live games, in cases of suspected card counting, the Company reserves the right to withhold withdrawal amounts exceeding your original deposit. - Account Closure by the Player.
You may close your Player Account at any time by submitting written confirmation (via email, fax, or letter, but not chat or SMS) to the Company at the contact details provided on the Websites. Account closure shall take effect within forty-eight (48) hours, and any withdrawable balance shall be processed in accordance with the Company's Withdrawal Procedures. Immediate closure requests must be specifically confirmed with customer service in writing. - Self-Exclusion.
If you believe you require a break from gambling, you may request the Company's support team to temporarily close your Player Account for a defined period, including but not limited to: (a) Seven (7) days (cooling-off period);
(b) One (1) month (cooling-off period);
(c) Six (6) months (self-exclusion period); or
(d) A longer period as per your request.
During such exclusion, you shall be unable to access or log in to your Player Account until the specified period has expired.
18. Links to External Websites
- Convenience of Links.
The Websites may contain links to external websites that are not maintained by the Company. These links are provided solely for your convenience, and the Company does not undertake any responsibility to ensure that the contents of such external websites are accurate, current, or properly maintained. - No Endorsement.
The Company is not responsible or liable for, has not reviewed, does not approve, and does not endorse any content, privacy practices, products, or services made available on external websites. The Company makes no representations or warranties of any kind in respect of such external websites. - Limitation of Liability.
The Company shall not be liable, whether in contract, tort, negligence, or otherwise, for any loss or damage arising from or connected to your use of any link to external websites provided on the Websites. - No Affiliation.
Unless expressly stated otherwise, the Company shall under no circumstances be deemed associated or affiliated with:
(a) any statement, opinion, trade or service marks, logos, insignias, or other devices appearing on external websites;
(b) any products or services advertised, sold, or otherwise made available on such external websites; or
(c) the operators, owners, or any related persons of such external websites.
19. Links To The Websites/ Framing Of The Websites
- Prohibited Linking.
You may not create any link, deep link, or in-line link to any part of the Websites or Services, nor may you frame or otherwise incorporate any Information from the Websites without the Company's prior written consent.
20. Adding or Discontinuing Games
- Right to Modify Services.
The Company reserves the right, in its sole discretion and without notice or liability to you, to:
(a) add new games or functionalities to the Websites; and
(b) commence, cease, discontinue, restrict access to, or modify any game or functionality at any time.
21. Violation Of Terms And Conditions
- Remedies.
The Company reserves the right to seek all remedies available at law and in equity in the event of a violation of these Terms, including but not limited to:
(a) denying or restricting your access to the Services, Websites, or Information;
(b) blocking access from specific internet addresses or Devices; and
(c) exercising such rights at any time, at the Company's sole and absolute discretion, without obligation to provide reasons.
22. Precedence
- Integral Part of Terms.
The House Betting Rules, where applicable, and any other terms and conditions governing the use of and access to the Services, Software, Information, and Websites shall form an integral part of these Terms. - Conflicts.
In the event of any conflict between the provisions of the House Betting Rules, any other governing terms and conditions, and these Terms, these Terms shall prevail unless expressly stated otherwise.
23. Force Majeure
- Definition of Force Majeure Event.
If the Company fails or is delayed in the performance of any of its obligations under these Terms due to events beyond its reasonable control (each a "Force Majeure Event"), such failure or delay shall not constitute a breach of these Terms. Force Majeure Events include, but are not limited to:
(a) acts of God;
(b) changes in applicable laws or regulations;
(c) action or inaction of governmental, civil, or military authorities;
(d) court orders;
(e) acts of terrorism;
(f) lightning, fire, or other natural disasters;
(g) strikes, lockouts, or other labor disputes;
(h) floods, drought, earthquakes, or inclement weather;
(i) war, riot, or theft;
(j) transmission or system failures;
(k) interruption or failure in telecommunications or broadband services; and
(l) power supply or equipment shortages.
You agree to take all reasonable actions to minimize the consequences of any such Force Majeure Event. - Suspension of Obligations.
The Company's performance of its obligations shall be deemed suspended for the duration of the Force Majeure Event, and the Company shall be granted an extension of time equal to the period of such suspension.
24. Waiver
- No Waiver of Rights.
The Company's failure at any time to enforce any provision of these Terms shall not be construed as a waiver of its rights, nor shall it affect the validity of any part of these Terms, or prejudice the Company's rights to take further action.
25. Severability
- Severance of Invalid Provisions.
If any provision of these Terms is found by a competent authority to be invalid, unlawful, or unenforceable in whole or in part, such provision shall be severed to the extent necessary. The remaining provisions shall continue in full force and effect. - Amendment of Invalid Provisions.
Any invalid or unenforceable provision shall be amended, to the extent permitted by law, in a manner consistent with the original intent of the Company.
26. Entire Agreement
- Supersession.
These Terms represent the entire agreement between you and the Company and supersede any prior agreements, understandings, or arrangements, whether oral or in writing, relating to the subject matter herein.
27. Governing Law and Jurisdiction
- Governing Law.
Your access to and use of the Services, Websites, Software, and Information, as well as the interpretation of these Terms, shall be governed by and construed in accordance with the laws of Vanuatu. - Jurisdiction.
You agree to submit to the non-exclusive jurisdiction of the courts of Vanuatu in relation to any dispute, controversy, or claim arising under these Terms.